Has there ever been a time when you've felt taken advantage of at work?

 We've all been there, and it doesn't feel good. This is why assertiveness is so important.

Assertion means standing up for what you want. Stating your needs clearly. It means expressing opposition. It means confrontation and it takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. The assertion should not be synonymous with aggression because aggressive people adopt an 'I win — you lose' mentality to achieve their objectives.

In this Book, Margaret will discuss:

Who will benefit from the Book

Our assertive training book enables delegates to understand the processes which will make them more effective and increase their confidence and sense of achievement. Anyone who needs to master the principles and practices of effective, assertive communication. Senior/junior managers, directors, administrative and technical staff have found the following benefits from attending our book:

increased productivity through more effective communication

reduced interruptions at work

gained more time for creative and development opportunities

managed time more effectively and enjoyed greater self-esteem

improved decision making and reduction in procrastination

Those who communicate with an assertive tone rather than passivity or aggression are more likely to maintain positive workplace relationships while meeting their goals. Learn these assertiveness skills to convey your message