getAbstract Summary: Get the key points from this book in less than 10 minutes.

Over the course of 20 years, members of Bruce Tulgan's management research and training firm, RainmakerThinking, asked "hundreds of thousands" of managers in seminars, meetings and interviews which employee situations they find most difficult. Based on that research, Tulgan identifies 27 common management challenges that he groups into seven areas: being a new manager, teaching employees self-management, managing performance, managing attitudes, handling superstars and managing "forces outside your control." He offers practical methods and approaches to help leaders conquer those challenges. He says sound management depends on regular, planned communication with the people you supervise and lays out the most effective management techniques. He emphasizes conducting regular "high-structure, high-substance, ongoing one-on-one dialogues" with each employee that relate to that person's responsibilities. getAbstract recommends Tulgan's well-researched guidance to current and future managers.

Book Publisher:

Jossey-Bass