Why Customer Service is NOT Enough
audiobook (Unabridged) ∣ Strategies to Create Customer Loyalty
By Lisa Ford
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Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty
Customer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:
- How customers define quality customer service
- How to go beyond processing the customer to serving
- Creating customer experiences to build long lasting loyal relationships
- Make your service your difference
- See your service from your customer's view – the power of perception
- Deliver the basics that make every customer touchpoint memorable
- Maintain a customer first attitude all day long
Lisa Ford will inspire you to create a customer focus that will lead to loyal customers. You will learn what the best are doing to build a customer centric organization. The practical ideas can be implemented immediately. Your bottom line, your customers and you will benefit from these strategies.
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