getAbstract Summary: Get the key points from this book in less than 10 minutes.

Understanding the emotions consumers feel about the objects you sell can help your business make the most of its product designs. Expert Donald Norman explains how being attractive, fun and enjoyable makes a product better. He explains that the emotions which affect purchase decisions are based on three aspects of design: "visceral" (appearance), "behavioral" (performance) and "reflective" (memories and experiences). He provides interesting case studies to show how objects evoke emotions. Norman's central theme is that "attractive things work better." And, the book works best when he hews to that theme; the last section, where he veers into a discussion of robots, doesn't seem as pertinent or as strong. getAbstract recommends this book to anyone who wants to understand how design affects emotions, and how emotions affect purchasing decisions.

Book Publisher:

Copyright © 2004 by Donald A. Norman

Published by Basic Books, a subsidiary of Perseus Books LLC