Are you following the same old formulas to give your customers what you think they want? Do you keep recycling the concepts "customer focus" and "customer satisfaction" — but still fail to make the sale and attract repeat customers? Well, it's no wonder. Who isn't focusing on satisfying customers these days? In today's ultra-competitive marketplace, if you're doing what everybody else is, you'll never get where you want to be. You need The Stairs of Customer Loyalty 5-Page eReport to get you on track with the latest concepts that will set your company apart from all the other fish in the crowded sea. Define yourself from the competition. If your company is going to be a leader in your market, you are going to have to practice things like "customer intimacy," "customer interaction," "customer loyalty," and perhaps more importantly, "customer partnership." In a simple, straightforward manner, this 5-page eReport will teach you the process of The Stairs of Customer Loyalty. This easy-to-learn technique will help you convert your prospects into sales, then into repeat customers, and finally, into "apostles"—a group of raving fans who will "preach your message" and "sing your praises" to the marketplace. Other benefits of the Stairs of Customer Loyalty include: How to find the right prospects and avoid wasting your time with the wrong ones; The four steps to long-term, profitable customer relationships:1. Prospect: marketing skills; 'A' prospects; 20/80 rule2. Sale: exploring customer needs; matching solutions to customer needs; confirming the sale3. Repeat Client: service skills; exceeding customer expectations4. Apostle: relationship skills; becoming trusted partners; The difference between operations-driven and customer-driven companies, and why the latter always wins; How to have more "Moments of Magic" and fewer "Moments of Misery" in sales; How to consciously shape a plan for developing your customer relationship skills in a more congruent manner; How to promote permanent customer relationships for businesses of all sizesThe Stairs of Customer Loyalty 5-Page eReport will help you recognize the wide range of challenges facing your company today. It will provide the indispensable skills for overcoming them so you can achieve the critical relationships needed to survive and thrive in the new millennium.