What is “Personal Information?”
“Personal Information” is information that can be associated with a specific user and used to identify that person, for example, full name (first and last); a home or other physical address including street name and city or town; phone number; or online contact information such as an email address or screen name. Personal Information may be willingly submitted by you in your interaction with the Services. OverDrive does not collect or access any Personal Information unless you choose to submit it to OverDrive. Other information, that is not Personal Information, may be collected automatically by visiting and/or using our Services.
Do I need to provide Personal Information to OverDrive in order to use the Services?
No, you can use most Services without providing any Personal Information to OverDrive. An OverDrive account is not required to use most Services. A valid library card is all you need to use most Services.
How Does OverDrive Protect my Personal Information?
OverDrive takes information security very seriously. We have implemented measures to protect against the loss, misuse, and alteration of your Personal Information. Any Personal Information that that you choose to submit to us is protected by physical, electronic, and procedural safeguards to prevent unauthorized disclosure. We encrypt the transmission of sensitive data we collect from visitors of our Services using secure sockets layer (SSL) technology. We use computer safeguards such as firewalls and data encryption and physical access controls to our buildings and files. We authorize access to Personal Information only for those employees who require it to fulfill their job responsibilities.
What non-personally identifiable information does OverDrive collect?
We collect certain information related to your interactions and use of our Services, including but not limited to, your online activity, digital content selections (e.g. lending history), reviews and ratings, your library, library card number and/or Adobe® ID, Internet Protocol addresses, device types, and unique device data such as device identifiers and operating systems. Again, OverDrive does not collect or access any Personal Information unless you choose to submit it to OverDrive.
Some Services provide the ability for you to see your digital content selections/lending history. If you are using Libby or the OverDrive app, you will have the option to view your lending history in the app. You can remove your lending history by following the instructions within the app. Your lending history is private and protected as confidential. We do not share it with any third parties, except (i) to persons acting within the scope of their duties in the administration of your library, or (ii) if compelled to disclose it pursuant to a process, subpoena, or court order after a showing of good cause by the law enforcement agency or person seeking the records and authorized pursuant to a federal, state, or local law relating to civil, criminal, administrative or legislative investigative power.
Yes, when you view one of our websites, we may store some data on your computer in the form of a “cookie” to automatically recognize your device the next time you visit. Cookies allow us to improve your browsing experience in many ways.
- Keeping track of cart items;
- Storing your password when browsing related websites during a single session;
- Detecting your web-browser language;
- Detecting your IP address;
- Determining your library card authentication status;
- Delivering applicable advertisements (except to users of OverDrive's school products);
- Displaying your indicated font preference;
- Providing support assistance; and
- Providing expanded collections on our websites.
OverDrive may also use third party cookies on our websites. These cookies do not contain any Personal Information and can only be used to identify machines and not individuals, so your data will remain anonymous. Non-personally identifiable information that may be collected by third party cookies on OverDrive-hosted websites includes, but is not limited to, browser information (e.g., language settings, version, java version) and computer information (e.g., OS version, color definition settings).
If you do not wish to receive cookies, please configure your Internet browser to block cookies and/or erase all cookies from your computer’s hard drive. If you choose to block cookies and/or erase cookies, this could affect your ability to use or access some of our Services.
Does OverDrive use tracking technology?
Yes, in order to help us continue to make improvements to our Services, OverDrive analyzes information that is tracked each time you use our Services. OverDrive does not track Personal Information; all tracked information is anonymous.
Examples of information OverDrive tracks include, but are not limited to:
- How many “active” installations of our Services we have;
- What OverDrive-hosted webpages you visit;
- How you utilize and interact with our Services; and
- Other anonymized information to help us improve our Services.
Specifically, some Services use Google Analytics, including the Google Analytics Demographics and Interest Reporting feature, and other software such as CrazyEgg, to track usage of the Services. For more information on Google Analytics, please visit http://www.google.com/analytics. For more information on CrazyEgg, please visit https://help.crazyegg.com/. OverDrive also uses Google AdWords for remarketing. For more information on Google AdWords, please visit https://www.google.com/adwords/.
You can opt out of Google Analytics for Display Advertising, opt out of Google AdWords, and customize Google Display Network ads by using Google Ads Settings.
How does OverDrive use information?
We collect Personal Information and non-personally identifiable information from you in order to:
- Determine your current geographic location and/or language so that we may provide localized content and Services;
- Comply with the requirements of our publisher, library, and retail partners;
- Alert you if digital content becomes available for check-out from a library partner;
- Provide recommendations for digital content we think you may enjoy;
- Notify you of opportunities to provide feedback for OverDrive’s Services;
- Sync bookmarks and most recent point viewed/played across devices;
- Support the internal operations of the Services, including but not limited to support for: activities necessary to maintain or analyze the Services, network communications, user authentication or personalization of content, activities necessary to perform authorized school or educational purposes, and security of users;
- Integrate with additional service providers for use of the Services;
- Personalize our Services to better reflect particular interests and preferences and for remarketing; and
- Generally improve your experience.
OverDrive never sells your Personal Information or non-personally identifiable information. If you provide your email address to us, such as for a notification of library hold availability, OverDrive will not use your email address for any other purposes than the specified use. OverDrive will not send you any communications without your consent.Information about users of school Services is only retained by OverDrive for the time period necessary to support the authorized school or educational purposes.
What if I share Information with others while using the Services?
How can I change my preferences?
You can change your preferences for receiving newsletters, promotional offers, product updates and other OverDrive-initiated communications by emailing firstname.lastname@example.org.
What happens when I visit an external website not related to OverDrive’s Services?
Is my information transmitted to other countries?
Given that the Internet is a global environment, using the Internet to collect and process information necessarily involves the transmission of data on an international basis. Therefore, by using the Services, you acknowledge and consent to the transfer of your information outside your country of residence to any country where we have facilities or engage third parties (including but not limited to, payment processors, cloud service or other Information Technology providers, and other companies that provide services to us). You understand that the countries to which we may transfer information may not have as comprehensive a level of data protection as in your country.
What if I contact OverDrive for a support issue?
If you contact OverDrive directly for assistance resolving an issue with the Services, it may be necessary for
OverDrive to use support tools to resolve your issue. For a limited number of issues, these tools may provide
OverDrive support personnel with visibility of your borrowing information while your support case is being
Your name, email address, and password is required to create an OverDrive account. By creating and using an OverDrive account and/or otherwise consenting to the sharing of information with us, you authorize OverDrive to collect and retain the Personal Information submitted by you. You also affirm that you are at least 13 years of age and acknowledge that an OverDrive account is not intended for use by individuals under 13 years of age. You may not share your information regarding your OverDrive account, including but not limited to your login credentials such as your password.
OverDrive’s Get a Library Card online service (“GLC”) helps users obtain access to the library’s OverDrive digital collection. Only authorized patrons of the library are permitted to access and checkout digital content from the library’s digital collection.
To verify that your address is in your library’s service area, OverDrive will share your name and mobile phone number with a third-party verification service, Cognito. Cognito will use your name and mobile phone number to return an address, if any, to OverDrive. Cognito does not use your name or mobile phone number for marketing or sales purposes, nor do they share your name or mobile phone number with third parties for marketing or sales purposes.
OverDrive will send a text message to the mobile phone number you provide (standard text message rates apply) to verify the mobile phone number’s association with you.
If you are validated as having a residential address within your library’s service area, you will be able to access and checkout digital content from your library’s OverDrive digital collection for twelve (12) months from the date you are validated. Your name, mobile phone number, and address are stored by OverDrive for the purpose of authenticating your checkouts from the library’s OverDrive digital collection. Unless otherwise permitted through your opt-in consent to receive marketing communications, OverDrive does not use your name or mobile phone number for marketing or sales purposes, nor do we share your name or mobile phone number with third parties for marketing or sales purposes.
In addition to obtaining checkout privileges to your library’s digital collection, you may also be eligible for a library card for access to your library’s additional resources (e.g. physical book and media borrowing). Through the validation process, OverDrive will store your address for the purpose of providing your name, address, and mobile phone number to your library, where you may be eligible for a library card for access to additional library resources. Your use of GLC confirms your consent to OverDrive providing your name, address, and mobile phone number with your library, and confirms your consent to be contacted by your library, if necessary.
If you have questions or concerns regarding GLC, please contact OverDrive via email at email@example.com.