OverDrive, Inc. and its affiliates ("OverDrive", "we", "us" or "our") are committed to ensuring the privacy of children under the age of 13 years old who use OverDrive-hosted websites, software, technologies, services, and applications such as Sora, Libby, and the OverDrive app (collectively referred to as "Services").
The Federal Trade Commission's Children's Online Privacy Protection Act ("COPPA") requires us to inform parents about how we collect, use, and disclose Personal Information from children under 13 years of age.
What kind of Personal Information is covered by COPPA?
Under COPPA, "Personal Information" is defined as individually identifiable information, and includes: full name (first and last); a home or other physical address including street name and city or town; online contact information such as an email address or screen name; a phone number; a Social Security number; a photograph, video or audio file containing a child's image or voice; a persistent identifier that can be used to recognize a child over time and across different websites or online services; geolocation information sufficient to identify street name and name of city or town; or information collected that is combined with the individually identifiable information listed above.
Does OverDrive collect Personal Information from children?
No, we do not knowingly collect Personal Information (as defined under COPPA) from children. Children can use most Services without creating an OverDrive account or providing any Personal Information to OverDrive. Children under the age of 13 are not permitted to create, access, or use an OverDrive account. OverDrive accounts are only intended for patrons using their public library. An OverDrive account is not required to use school Services, such as Sora. OverDrive accounts are separate and distinct from any sign-up or authentication required for Sora.
What information does OverDrive collect?
In order to checkout digital content, we request children enter their library card number, student ID number or, in some cases, a PIN number or password. Our request for such identification number is solely for the purpose of validating the status of the identification number. We do not request, access, or retrieve any additional information. All information, including identification numbers, is protected from unauthorized disclosure.
OverDrive may also collect information about a child's online activity, digital content selections, interactions with digital content such as bookmarks, highlights, and notes, reviews and ratings, as well as IP address, device type, unique device data such as device ID, and operating system.
How does OverDrive collect information?
How does OverDrive use information?
OverDrive collects information from a child in order to:
- Support the internal operations of the Services, including but not limited to support for: activities necessary to maintain or analyze the Services, network communications, user authentication of users or personalization of content, activities necessary to perform authorized school or educational purposes, and security of users;
- Comply with the requirements of our publisher, library, and retail partners;
- Provide recommendations for digital content we think the child may enjoy;
- Integrate with additional service providers for use of the Services;
- If you have the Location permission enabled while using Libby, we determine your geographic location using GPS coordinates so that we may provide localized language and content;
- Sora determines your geographic location using IP address so we may help you find local schools and/or libraries;
- Personalize our Services to better reflect particular interests and preferences; and
- Generally improve the user experience.
What if a child shares information with others while using the Services?
How can parents control their child's information?
Parents may email firstname.lastname@example.org to inquire if their child has submitted Personal Information to OverDrive and to request the review, correction, and/or removal of any such Personal Information from our system.
If you are a teacher or administrator at an educational institution using the school Services, please email email@example.com to request the review, correction, and/or removal of a student’s Personal Information, and we will facilitate your access to and correction of such Personal Information promptly upon your request.
Parents and guardians are encouraged to monitor their child’s digital content checkouts from their public library.
In the event of a change of control (i.e. sale of sale or merger of OverDrive, Inc.) the successor entity will be subject to these same privacy commitments.
You can also contact OverDrive by calling (216) 573-6886 or mailing us at One OverDrive Way, Cleveland, Ohio 44125 USA, Attention: General Counsel.
For more information about COPPA, please visit: https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions-0