The Service Desk Handbook
audiobook (Unabridged) ∣ A guide to service desk implementation, management and support
By Sanjay Nair
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The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.