National Veterans Benefits Manual

ebook M21-4 Manpower Control and Utilization in Adjudication Divisions · National Veterans Benefits Manual (1)

By Publisher's Editorial Staff

cover image of National Veterans Benefits Manual

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This manual describes tools available to field station managers—including work teams empowered with managerial responsibilities as part of their claims processing efforts—for assessing the level of service accorded to claimants. Individual chapters discuss key indicators for evaluating/monitoring division-level performance in the areas of quality, processing timeliness, work flow, productivity, etc.

National Veterans Benefits Manual