National Veterans Benefits Manual
ebook ∣ M21-4 Manpower Control and Utilization in Adjudication Divisions · National Veterans Benefits Manual (1)
By Publisher's Editorial Staff
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This manual describes tools available to field station managers—including work teams empowered with managerial responsibilities as part of their claims processing efforts—for assessing the level of service accorded to claimants. Individual chapters discuss key indicators for evaluating/monitoring division-level performance in the areas of quality, processing timeliness, work flow, productivity, etc.